BrightForgeHelp
Step-by-step guides. Can't find what you need? Contact support or email support@brackwelldata.com.
Learning
Courses, lessons, practice, exams, progress and interviews.
- Start a courseFrom a topic, your syllabus, a job description or a project brief.
- Take a lesson at the boardStart, pause, go back, and use captions or lesson notes.
- Board only, high contrast and transcriptsWays to follow a lesson by reading.
- Raise your hand and ask a questionThe lesson pauses and the teacher answers, then carries on.
- Practice questions and markingQuestions after each lesson, checked with feedback.
- Mock exams and cheat sheetsTimed exams with results by topic, and one-page summaries.
- Prepare for a job and practise interviewsFrom a job description to a mock interview.
- Practise an interview on cameraSee yourself as the interviewer would, with tips on delivery.
- Take a timed coding testLike an employer's online test: problems, hidden tests and a clock.
- Get help with your own projectA tutor for your work, never a ghost-writer.
- Change your teacher, voice or styleSix teachers, each with their own voice and pace.
- Join a class with a codeYour teacher gives you a code; type it once.
- Download or delete your dataEverything you made, in one download; or delete your account.
- Take a proctored examRules, ID, desk, then the exam with your camera on.
- Report a mistake in a lessonTell us when something is wrong or confusing.
- Plan a study sessionTell it how long you have; it lines up the lessons and practice.
- Your progress, streak and weak spotsWhat you studied, what's going well and what to practise next.
- Folders, tags and sharing a courseKeep courses tidy, and share one with others.
- If you're 13 to 17: your parent confirmsA parent or guardian confirms your account.
- College and university: progress reports to your parentsNothing is sent unless you say yes.
Parents
Child profiles, picture lessons and seeing progress.
- Add a child profileFor children 5 to 13, on Plus or Pro.
- Start your child's sessionChildren learn in their own mode, started with your PIN.
- Approve picture lessons (ages 5 to 7)Nothing reaches your child until you've played it.
- See your teen's progress (13 to 17)With their agreement.
- Confirm your teen's account (13 to 17)A link by email; you read the agreement and sign for them.
- Reports from your child's schoolA private link by email, no account needed.
Teachers
Classes, course from your notes, and parent reports.
- Make a class and add studentsA class has a code students use to join.
- Turn your notes into a courseLessons, practice and a mock exam from what you upload.
- See who's stuckProgress and weak spots for each student in your class.
- Send reports to parentsA private progress report for each student's parent or guardian.
- Give a proctored examSchedule a mock exam with the camera watching, and decide on alerts.
- Picture lessons on the class screen (ages 5 to 7)Run approved lessons for the whole class.
School admins
Setting up a school: people, seats, policies and credits.
- Set up your schoolThe checklist on School admin walks you through it.
- Add teachers and studentsBy email, by spreadsheet, by class code or by your email domain.
- Policies and signed permissionsWhat students and staff may do, and who signed for it.
- Allow proctored examsA signed permission before teachers can schedule them.
- Credits and capsHow the school's monthly credits are shared and capped.
Fixing problems
Sign-in, sound, microphone, installing the app, contacting us.
- Can't sign inInvitations, two-step sign-in and codes.
- I can't hear the teacherVolume, mute and the phone's silent switch.
- The microphone doesn't workAllow it once, or type instead.
- Install BrightForge on your phoneOpen it from your home screen like an app.
- "You're offline"BrightForge needs a connection to teach.
- My lesson paused or closed by itselfA lesson nobody is using pauses, then closes.
- Contact supportA person reads every message.